Patient Centre

At Witkoppen we provide quality care for all our patients, using a holistic approach where we first address the medical and social needs of the patient and then address these needs in relation to the patient and their family.  Our multidisciplinary team includes doctors, nurse clinicians, health educators, counsellors and social workers. We are here to meet the medical and social service needs of our patients.


TRANSFER OUT OF PATIENTS

  1. Why is Witkoppen transferring out patients?
  2. Witkoppen uses funds from The United States Agency for International Development (USAID) to run our HIV Programme. Unfortunately, due to funding restrictions we have to limit the extent of our programme and we will be transferring out patients who do not live close to Witkoppen and who require less specialized care.

    We will continue to test patients for HIV and start their antiretroviral treatment.  We will also continue to manage patients who require specialised HIV care, antenatal care for pregnant women, postnatal women for 18 months after delivery; patients who are HIV positive and also have TB, and HIV positive children.

     

  3. Where are patients being transferred to?
  4. Patients will be transferred to Department of Health facilities nearest to where they live. If for any reason they would prefer to go to a different clinic (for example they work closer to another clinic), they should advise Witkoppen staff who will then transfer them to that clinic.

    It is very important that patients being transferred out follow-up at (go to) the clinic to which they have been transferred to continue their care. They must ensure that when they book an appointment at their receiving facility, that a health care worker at that facility documents their arrival at the clinic so that Witkoppen can ensure that all of our patients continue their care.

     

  5. What is Witkoppen’s new catchment area?
  6. Ward 94 and areas within 5 km radius of the clinic. The areas include the following areas:

    Beaulieu (Witpoort)

    Glen Ferness

    Kyalami Ridge X3

    Beverly

    Kengies Extensions: 3, 12, 20, 21 & 40

    Lone Hill, Extensions: 5, 8, 12, 13, 21, 23 88, 95 & 105

    Bryanston Extensions: 68, 64, 23, 5, 34,16, and parts of Bryanston

    Klevehill

    Riverside View, Extensions: X15, X30, X31 & X34

    Cedar Road ( Cedar Lake)

    Kyalami AH

    Treesbank

    Diepsloot AH

    Kyalami Heights

    Witkoppen and William Nicol, Extensions: 8, 10, 15, 24, 34, 35, 36, 45, 46, 48, 49, 55 & 58 

    Dainfern

    Kyalami park

    Witpoort, all extensions

    Fourways

     

     

     

  7. What if a patient does not want to be transferred out?

Patients need to complete a consent form that they agree to transfer out to another facility. If a patient does not wish to transfer out to another facility he/she will be asked to put this in writing and will then continue to receive care at Witkoppen.  Witkoppen does however charge a processing fee of R110.00 per visit, so these patients will be paying a fee every time they attend the clinic.