For your first visit, you need to be at the clinic by 5:30am, this will ensure that you will be seen, as sometimes we have to restrict the number of patients for the day, according to the staff available. Patients are seen on a first come, first served basis. Admissions opens at 6am and closes at 2.30pm. You need to open a file and visit the HIV counselling department (you will be counselled and offered an HIV test if you do not know your HIV status or if you are negative and have not tested for longer than 6 months). You will then visit the vitals station where we check your temperature, blood pressure etc. You will then follow the queue to the general or other department, as required. Once you have been seen, you will follow the Pharmacy queue to collect any medicines if they have been prescribed.
Due to the fact that we are an NGO, you need to pay a facility fee of R110 per visit; this includes any laboratory tests and medicines.
You are advised to bring some refreshments as the queues are quite long as there are many patients that need to be seen.
For follow up visits, you need to be at the clinic by 11am. You need to follow the chronic queue. This is also on a first come, first serve basis - the earlier you come, the faster you will be seen. Because we are an NGO, we will ask you to pay a facility fee unless you are only receiving your results from previous tests.
According to the current Dept. of Health policy, HIV positive patients are encouraged to attend the clinic closest to their homes. Witkoppen will initiate HIV positive patients on antiretroviral treatment if required, regardless of where they live. After starting on treatment, we are advising patients to join one of the adherence clubs, this is better for the patients as they are not required to wait in long queues, they can attend a club at the venue of their choice and only have to attend the clinic a limited number of times per year for blood tests and once a year for review by a clinician.
Patients who do not join an adherence club will be transferred to their closest clinic once they are stable on treatment, except for patients of our advanced clinical care program that require specialist treatment.
We welcome people of any race, nationality or creed; you do NOT have to be a South African citizen to attend Witkoppen Health and Welfare Centre.
We will see all patients for the first time, but we are trying to transfer out patients who stay in areas that have local clinics because of our huge patient numbers, and preference is given to patients who live close to our clinic. If you live in another area, we will do basic tests and you can attend our clinic until your condition is stable, then we will transfer you out to the clinic nearest to you, if there is one available. If you have moved and now live close to Witkoppen Health and Welfare Centre, you need to get a transfer letter from the clinic you attended before, which will have your blood results and will tell us what treatment you are on and your history.
As an NGO, we charge a facility fee per visit. If you need a free service you should attend a government clinic.
According to legislation, a sick note can only be provided if the patient is too ill to work. If you are too ill to work, you will be given a sick note. If you visit the clinic and are able to work, you will only receive a clinic attendance note to indicate that you attended the clinic.
If you would like receive a full physical, you need to be here before 6 am, get your file and pay your R110 facility fee, then follow the general queue. You will need to go for HIV counselling if you do not know your status and, if you agree, for HIV testing; and then visit the vitals station where we will check your temperature, blood pressure etc. Then you will be seen by a clinician for your check-up. If any medicines are prescribed for you, they will be dispensed for you at the pharmacy.
We are very happy for you to bring your concerns to our attention. There is a complaints/compliments box at various areas around the clinic. We will investigate any complaint, follow up with you if you provide us with contact details and submit our findings to our Senior Management who meet once a month to discuss operational issues. The outcome will be discussed with you.